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Terms of Service

Last Updated: October 20, 2025

Welcome to ProHealth Urology Clinic. These Terms of Service ("Terms") govern your use of our website and the healthcare services we provide. By accessing our website or booking an appointment, you agree to be bound by these Terms.

1. Acceptance of Terms

By using our website or services, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy. If you do not agree with any part of these Terms, please do not use our website or services.

2. Medical Services

2.1 Nature of Services

ProHealth Urology Clinic provides professional medical services specializing in urology and men's health, including but not limited to:

• Diagnosis and treatment of prostatitis
• Urological consultations
• Diagnostic procedures and tests
• Medical treatment plans
• Follow-up care and monitoring

2.2 Medical Disclaimer

Important: The information provided on this website is for informational purposes only and does not constitute medical advice. It should not be used for self-diagnosis or self-treatment. Always consult with a qualified healthcare professional for medical advice tailored to your specific condition.

2.3 No Guarantees

While we strive to provide the highest quality medical care using evidence-based treatments, we cannot guarantee specific outcomes or results. Individual responses to treatment may vary based on numerous factors including overall health, severity of condition, and adherence to treatment plans.

2.4 Licensed Practitioners

All medical services are provided by licensed and qualified healthcare professionals registered with the Health Professions Council of South Africa (HPCSA). Our clinic operates in accordance with South African medical regulations and standards.

3. Appointments and Booking

3.1 Appointment Requests

Booking requests made through our website are not confirmed until you receive a confirmation from our staff via phone or email. We reserve the right to refuse or reschedule appointments based on availability and clinical judgment.

3.2 Cancellations and Rescheduling

• Patient Cancellations: If you need to cancel or reschedule, please notify us at least 24 hours in advance by calling +27 21 555 8800
• Late Cancellations: Cancellations with less than 24 hours notice may be subject to a cancellation fee
• No-Shows: Failure to attend a scheduled appointment without notice may result in a fee and may affect future booking privileges
• Clinic Cancellations: We will make every effort to notify you promptly if we need to reschedule your appointment

3.3 Punctuality

Please arrive 10-15 minutes before your scheduled appointment time to complete any necessary paperwork. Late arrivals may result in shortened consultation time or rescheduling.

4. Fees and Payment

4.1 Fee Structure

Fees for consultations, procedures, and treatments will be communicated to you before services are rendered. Fees may vary based on the complexity of your condition and required services.

4.2 Payment

• Payment is due at the time of service unless alternative arrangements have been made
• We accept cash, credit/debit cards, and electronic transfers
• Medical aid billing may be available - please confirm with our administrative staff

4.3 Medical Aid and Insurance

If you have medical aid or insurance, please bring your membership details to your appointment. While we may submit claims on your behalf, you remain responsible for any amounts not covered by your medical aid.

4.4 Promotional Offers

Any promotional offers, discounts, or special pricing are subject to terms and conditions specified at the time of the offer. Offers cannot be combined unless explicitly stated.

5. Patient Responsibilities

As a patient, you are responsible for:

• Providing accurate and complete medical history information
• Disclosing all medications, allergies, and current treatments
• Following prescribed treatment plans and medical advice
• Attending scheduled appointments or providing timely cancellation notice
• Asking questions if you do not understand any aspect of your care
• Informing us of any changes in your condition
• Treating clinic staff and other patients with respect

6. Website Use

6.1 Acceptable Use

You agree to use our website only for lawful purposes. You must not:

• Use the website in any way that violates applicable laws or regulations
• Attempt to gain unauthorized access to any part of the website, server, or network
• Transmit any viruses, malware, or harmful code
• Engage in any activity that interferes with or disrupts the website
• Collect or harvest personal information from other users
• Use automated systems (bots, scrapers) without our written permission

6.2 Intellectual Property

All content on this website, including text, graphics, logos, images, and software, is the property of ProHealth Urology Clinic or its licensors and is protected by copyright and other intellectual property laws. You may not reproduce, distribute, or create derivative works without our express written permission.

6.3 User-Generated Content

If you submit any content to our website (e.g., reviews, testimonials), you grant us a non-exclusive, royalty-free license to use, reproduce, and display such content. You represent that you have the right to submit such content and that it does not violate any third-party rights.

7. Medical Confidentiality

We are committed to maintaining the confidentiality of your medical information in accordance with:

• Protection of Personal Information Act (POPIA), 2013
• National Health Act, 2003
• HPCSA Guidelines on Confidentiality
• Common law duty of confidentiality

Please refer to our Privacy Policy for detailed information on how we handle your personal and medical information.

8. Limitation of Liability

8.1 Website Availability

While we strive to maintain website availability, we do not guarantee uninterrupted access. The website may be temporarily unavailable due to maintenance, updates, or technical issues. We are not liable for any inconvenience or loss resulting from website unavailability.

8.2 Information Accuracy

We make reasonable efforts to ensure information on our website is accurate and up-to-date. However, we do not warrant the completeness, accuracy, or reliability of any information. Medical information on the website is general in nature and should not replace professional medical advice.

8.3 Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the content, privacy practices, or accuracy of information on external websites. Access to third-party sites is at your own risk.

8.4 Limitation of Damages

To the fullest extent permitted by South African law, ProHealth Urology Clinic shall not be liable for any indirect, incidental, consequential, or punitive damages arising from your use of our website or services.

9. Medical Emergencies

IMPORTANT: This website and our appointment booking system are not designed for medical emergencies. If you are experiencing a medical emergency, please:

• Call emergency services: 10177 (South Africa emergency number)
• Go to the nearest hospital emergency room
• Do not wait for an appointment or website response

10. Consent to Treatment

By booking an appointment and attending our clinic, you consent to:

• Medical examination by our healthcare professionals
• Diagnostic tests and procedures as recommended
• Treatment based on evidence-based medical protocols
• Collection and use of medical information for treatment purposes

You have the right to ask questions, seek clarification, and refuse any treatment. Specific consent will be obtained for invasive procedures.

11. Complaints and Grievances

We are committed to providing quality care. If you have a complaint or concern:

• Contact our practice manager at +27 21 555 8800
• Email: complaints@prohealth-urology.co.za
• We will investigate all complaints promptly and fairly

If you are not satisfied with our response, you may lodge a complaint with:

• Health Professions Council of South Africa (HPCSA)
• Office of the Health Ombud

12. Governing Law

These Terms are governed by the laws of the Republic of South Africa. Any disputes arising from these Terms or our services shall be subject to the exclusive jurisdiction of the South African courts.

13. Changes to Terms

We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting to the website with an updated "Last Updated" date. Your continued use of our website or services after changes constitutes acceptance of the modified Terms.

14. Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.

15. Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and ProHealth Urology Clinic regarding the use of our website and services.

16. Contact Information

For questions about these Terms of Service, please contact us:

ProHealth Urology Clinic
123 Medical Centre Drive
Cape Town, 8001
South Africa

Phone: +27 21 555 8800
Email: info@prohealth-urology.co.za
Website: www.prohealth-urology.co.za

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By using our website and services, you acknowledge that you have read, understood, and agree to these Terms of Service.

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